Last updated: June 2025

This Privacy Policy describes how Opovic Computers Technologies Limited (“Opovic,” “we,” “us,” or “our”) collects, uses, discloses, and protects the personal information you (“you” or “Customer”) provide when you visit or make a purchase from our website or otherwise interact with us online. We are committed to safeguarding your privacy in accordance with the Nigerian Data Protection Regulation (NDPR) and other applicable Nigerian laws.

1. Information We Collect

1.1 Personal Information You Provide

  • Account & Transaction Details
    • Name, email address, phone number, billing/shipping address
    • Payment information (e.g., card number, bank account) – stored via our secure payment partners, not retained on our servers
    • Order history and invoicing details
  • Customer Support & Communications
    • Any information you submit when contacting us (e.g., support tickets, live chat transcripts)
    • Survey responses, reviews, and feedback

1.2 Automatically Collected Information

  • Browsing & Usage Data
    • IP address, device type, browser type/version, operating system
    • Pages visited, links clicked, time spent on pages, referring URL, date/time stamps
  • Cookies & Similar Technologies
    • Session cookies to keep you logged in
    • Persistent cookies to remember preferences (e.g., language, currency)
    • Analytics cookies to track aggregate usage and improve our site

2. How We Use Your Information

We use your personal information for the following purposes:

  1. Order Fulfillment & Payments
    • Process and fulfill your orders (verification, shipping, returns)
    • Communicate order confirmations, invoices, shipping updates, and returns/refund status
  2. Customer Support
    • Respond to your inquiries and support requests
    • Resolve issues or disputes related to products or services
  3. Marketing & Promotions (only with your consent where required)
    • Send newsletters, promotional emails, special offers, and new-product announcements
    • Personalize content and product recommendations based on your past purchases and browsing history
  4. Site Improvement & Analytics
    • Analyze site usage patterns to improve features, layout, and performance
    • Perform internal audits and business analysis for product development
  5. Legal & Compliance
    • Comply with Nigerian tax, consumer protection, and data-protection laws (e.g., NDPR)
    • Detect and prevent fraud, unauthorized transactions, or other illegal activities
  6. Security & Fraud Prevention
    • Monitor for suspicious activity and take action against potential security threats
    • Maintain the integrity of our website by preventing abuse and attacks

3. Sharing & Disclosure of Information

We do not sell, rent, or lease your personal data to third parties. We may share or disclose your information in the following limited circumstances:

  1. Service Providers & Business Partners
    • Payment Processors: To complete transactions (e.g., Paystack, Flutterwave)
    • Shipping & Logistics: To ship or deliver your orders (e.g., DHL, GIG Logistics)
    • IT & Hosting Providers: To host our website, maintain backups, and provide analytics (e.g., cloud hosting)
    • Marketing Platforms: To send newsletters or promotions if you have opted in (e.g., Mailchimp)
    These partners are bound by contractual obligations to maintain the confidentiality and security of your data and may use it only to provide services to us.
  2. Legal Compliance & Protection of Rights
    • If required by law (e.g., court order, subpoena) or to comply with regulatory obligations (e.g., Federal Competition and Consumer Protection Commission inquiries)
    • To investigate, prevent, or take action regarding suspected illegal activities, fraud, or potential threats to Opovic’s rights, property, or safety, or those of our customers
  3. Business Transfers
    • In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the new owner (subject to their privacy policy)

4. Cookies & Similar Technologies

We and our service providers use cookies, web beacons, and similar technologies (“cookies”) to collect information about your browsing behavior and preferences:

  • Necessary Cookies: Required for basic site functionality, such as keeping you logged in, remembering items in your cart, and ensuring secure checkout.
  • Performance & Analytics Cookies: Help us understand how visitors use our site, which pages are most visited, and how we can improve user experience (e.g., Google Analytics).
  • Preference Cookies: Remember your language, currency, and other display settings.
  • Marketing Cookies: Track your browsing habits to deliver more relevant advertisements on our site or third-party platforms.

Most browsers allow you to block or delete cookies through their settings menu. However, disabling cookies may affect essential site functionality.

5. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction, including:

  • Encryption: SSL/TLS encryption for all data transmitted between your browser and our servers
  • Firewall & Intrusion Detection: To detect and block unauthorized traffic
  • Access Controls: Limited employee access to personal data, based on role and necessity
  • Data Minimization & Retention: We collect only what we need and retain it only as long as necessary to fulfill the purposes outlined in this policy (typically:
    • Order & payment data: 5 years or as required for tax compliance
    • Marketing consents & preferences: until you opt out
    • Support communications: 2 years for reference, then anonymized for analytics)

No security system is impenetrable, so while we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights & Choices

Under the NDPR, you have the following rights regarding your personal data:

  1. Right to Access & Portability
    • You may request a copy of the personal information we hold about you in a structured, machine-readable format.
  2. Right to Rectification
    • You can request correction of inaccurate or incomplete data.
  3. Right to Erasure (“Right to be Forgotten”)
    • You may ask us to delete your personal data from our records, subject to legal or regulatory retention requirements.
  4. Right to Restrict Processing
    • You may request that we limit how we process your data (e.g., during a dispute or investigation).
  5. Right to Object
    • You can object to certain data processing activities (e.g., direct marketing).
  6. Right to Withdraw Consent
    • If you previously gave consent for marketing or other optional processing, you can withdraw it at any time (e.g., clicking “unsubscribe” in emails).
  7. Right to Lodge a Complaint
    • If you believe we have violated your privacy rights, you may file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) or the National Information Technology Development Agency (NITDA).

To exercise any of these rights, please contact us using the details below. We will respond within 30 days in accordance with NDPR guidelines.

7. Children’s Privacy

Our website is intended for general audiences, and we do not knowingly collect personal data from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it. If you believe a child under 13 has provided personal data to us, please contact us immediately.

8. Third-Party Links & Services

Our site may contain links to third-party websites, apps, or services (e.g., social media, payment gateways). This Privacy Policy does not apply to those external sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we will post the revised version on our website with a new “Last updated” date. If we make significant changes that materially affect how we process your personal data, we will notify you by email or a prominent notice on our homepage before the changes take effect.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Opovic Computers Technologies Limited
No. 8 Tugo Street, Phase 4 Kubwa, Abuja
Suite DFF 02B, First Floor, K-City Plaza, Wuse 2, Abuja
Email: privacy@opovicomputers.com
Phone: 080 9306 0000 | 070 3231 9391 | 081 8369 8046

Thank you for trusting Opovic Computers with your personal information. We are committed to protecting your privacy and providing a secure shopping experience.